Returns Policy

Returns & Refund Policy

At Michelle Moesker Art, each artwork is a unique, original piece and is handled with the utmost care throughout the packaging and shipping process. Due to the nature of our products, we maintain a strict returns policy in line with the Australian Consumer Law (ACL).

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Change of Mind & Incorrect Orders

We do not offer returns, refunds, or exchanges for:

• Change of mind

• Incorrect selection or order

• Mistakes made during purchase

 

All orders are considered final and non-refundable once confirmed.

 

Damaged Artwork in Transit

All artworks are carefully packaged and documented prior to dispatch, including photographic records.

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If your artwork arrives damaged, please follow the steps below:

• Contact us within 24 hours of delivery

• Provide clear photos and videos of the damage, including packaging

• Retain all original packaging materials for assessment

 

Once your claim is received, our team will:

• Review the damage and supporting evidence

• Manage all communication with the courier and any associated claims

• Cover any applicable shipping or claim-related costs

 

Resolution Options

In accordance with Australian Consumer Law, if an item is confirmed to be damaged in transit, you may be entitled to a remedy.

 

Original Artworks

As all original artworks are one-of-a-kind and cannot be replicated, replacement is not available. Depending on the situation, we will offer:

• A full refund, or

• A credit towards a new piece of artwork to the value of the original purchase

 

The appropriate resolution will be discussed and agreed upon following our assessment.

 

Limited Edition Prints

Limited edition prints are produced on a range of materials and, where available, can be replaced.

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If a print is confirmed to be damaged in transit, we will:

• Arrange a replacement print at no additional cost, or

• Offer a refund or store credit if a replacement is not available

 

Replacement timeframes may vary depending on production and material selection.

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Important Notes

• Claims submitted outside the 24-hour window may not be accepted

• We are not responsible for damage reported after the item has been handled, installed, or altered post-delivery

• International orders will be assessed on a case-by-case basis

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